Services

Discover how I can help your business today

Business Administration

Diary & email management, following up enquiries, formatting documents, answering calls, speaking with clients, suppliers & vendors, maintaining records & data entry, transferring files, etc.

All of your clerical needs are wrapped up & taken care of in my VA support package.

Customer Services

Outbound calls, cold calling, mystery calls, data research, record-keeping of customer interactions, processing customer accounts & file documentation, going the extra mile to engage customers, assisting with orders, refunds & exchanges, informing customers of deals & promotions, etc.

With customer service experience at the highest level, your customers will be in good hands with me!

Travel Management

Booking travel from doorstep to doorstep, accommodation, airport lounges, upgrades, cancellations, refunds, add-ons, confirmation, group bookings etc.

Whatever your travel needs are, I have it covered for you! I have managed travel arrangements for multiple clients internationally and have been successful in obtaining full refunds/vouchers/rearranging travel during the disruption throughout the pandemic.

Concierge Services

Restaurant & all entertainment bookings, limousine & transfers services, car hire, reservations for hotels and restaurants, buying tickets for your clients/staff, relocating/moving arrangements.

Bespoke concierge services for your business needs, whatever it is, I’ll have it covered for you.

Client & CRM Management

Project management of CRM migration, CRM improvement support, client requirements & changes to CRM system, working with technical support & developers to triage issues, training & supporting staff on new systems, data entry, maintaining up to date information within your CRM.

System & platform changes can cause a great deal of disruption to your business & time is needed to implement them. I can manage this for you, allowing you to stay focused on daily operations without interruption.

Bookkeeping

Processing payments, invoices, income and receipts, reconciliation, entering data into accounting software (such as Hubdoc & Xero) and other finance administration.

Save time and outsource these tasks today.

Event Planning

Professional virtual event planning, coordinating & executing covering all ranges of corporate and family events. Supporting you with the event set up, accommodation, catering, photographers/videographers/media etc. as well as being on hand for the event itself.

I will take care of all the admin side of things so you can focus on delivering your event with ease.

Project Management

Project management of small to medium size projects such as changing the internal layout of offices or moving premises, CRM migration & implementation, etc. I really enjoy the variety of projects I have managed for my clients, I am focused on deadlines and expectations which are set out from the start. I provide regular progress updates and will liaise with key stakeholders to deliver the project successfully & on time.

You give me direction and I’ll handle the rest.

Bespoke Requirements

Haven’t found the service you need support with? My clients enjoy a bespoke service catered to their business needs & requirements. If you can brief it, you can delegate it. In the first few days/weeks of my VA support, you will quickly see the benefits for you & your business.

So, give me a call & let’s get started!

Frequently asked questions

Concise answers for simple questions

Generally all services are available Monday – Friday between 9AM – 4PM.

Yes. You can find out more about my pricing here

Yes. I welcome all types of work no matter how small or complex your requirements may be.

You will need to contact me immediately with your requirements and I can confirm my availability.

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Yes. I am an augmented virtual assistant, this means that we act as an extension to your existing infrastructure, seamlessly integrating with your team.

Although my rates are non-negotiable, I pride my efforts on quality and delivery. If you’re looking for discounted rates I provide retainer service packages that offer better value for money on longer term engagements. My minimum term is 4 hours per month for you to take advantage of my retainer pricing.

You can find out more about my rates here.

My services are available in English and German.

Yes. I have a wealth of experience working with both key stakeholder and director levels including reporting directly to chief executives.

I currently accept BACS (Direct Bank Transfer) payments.

Yes. I am a qualified Virtual Assistant with a wealth of experience through the successfully delivery of work for sole proprietors, managers, product owners and CEO’s alike. No task is too small or complex to handle, try me!